Refund policy
RETURN AND REFUND POLICY
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at contacto@lonumi.com.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, you can contact us at contacto@lonumi.com.
DAMAGES AND ISSUES
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item.
This allows us to evaluate the issue and make it right as quickly as possible.
NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods such as beauty products.
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to make sure you get what you want is to return the item you have.
Once the return is accepted, you can place a separate order for the new item.
CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at contacto@lonumi.com.
If your order has not yet been processed or shipped, we will do our best to cancel it. However, once an order has been processed or shipped, it may no longer be possible to cancel it.
In that case, you may request a return once the order has been delivered, in accordance with this Return and Refund Policy.
REFUNDS
We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contacto@lonumi.com.